Breadcrumbs

Target Mobile Table Class for Lansweeper On-Prem

Connector Applicability

Applies to Source Connectors

Lansweeper On-Prem

Applies to Destination Connectors

All

Assumptions

These instructions assume you have already setup a source connection in CI Sync for Lansweeper On-Prem using the CI Sync instructions here: Add Lansweeper On-Prem.

Pre-Read

Syncfish recommend customers read the following documentation before changing the Connection Setting/s described below.

  1. Understanding the use of CI Sync Connection Settings

  2. Rule 3 - Mapping of Lansweeper On-Prem Asset Types to CMDB CI Classes

Locating and Amending the Connection Setting in the CI Sync UI

  1. Navigate to the Settings page

  2. Under the Source Connections heading (list), locate your Lansweeper On-Prem connection.

  3. Click the Update link on the right hand side of the Lansweeper On-Prem connection.

  4. Scroll down and locate the Section Heading and view the Individual Settings.

CleanShot 2025-11-11 at 17.00.44@2x-20251111-070322.png

The screen shot is provided only as sample to assist when reading this page. The state of your own CI Sync UI will depend on whether you are starting from the CI Sync default position or if you have already amended one/more of the settings.

  1. Tick the Override default box/boxes and then use the sliders related to the individual settings. The following table elaborates any further information about these particular settings.

Setting

Type

Additional Notes

Target Mobile Table Class

Choicelist

Defines which ServiceNow table the mobile asset types (Chromebook, Android, iPhone, iPad, Other Mobile and Tablet) are synchronized into.

Two options are available:

  • Communication Devices (CI Sync will sync mobile assets into the cmdb_ci_comm table)

  • Handheld Computing Devices (CI Sync will sync mobile assets into the cmdb_ci_handheld_computing table)

  • n.b. you may need to install the CMDB CI Class Models app in your ServiceNow to access this table.

  1. After modify the settings, scroll to the bottom of the page, tick the “I consent…” checkbox and finally click the Save connection button.

  2. You can now run a sync job and the amended settings will be applied causing the CI Sync Data Sync rules to be modified accordingly.

Importantly

Make sure you consciously override the setting against either your TEST or PROD environment (i.e. your TEST vs PROD sync jobs).

For more information on how to use TEST vs PROD Connection Settings please read Understanding the use of CI Sync Connection Settings.

Syncfish strongly recommend making changes for TEST environment/sync jobs first. Only modify PROD related settings after thoroughly validating the intended results in TEST.