Rule 6 - Mapping of Meraki Record Sets to ServiceNow Category and Sub-Category Values

Rule Synopsis

These are the rule/s that determine the ServiceNow Category and Sub-Category values for each Meraki Asset Type.

Rule Details and Default

The rule/s are described by the mapping table shown below.

Asset Type	Category Value	Sub-Category Value
Organisations	Networking	Controller
Network	Networking	Network
Switches	Hardware	IP
Appliances	Hardware	IP
Cameras	Hardware	IP
Cellular Gateways	Hardware	IP
Secure Connects	Hardware	IP
Sensors	Hardware	IP
Wireless Access Points	Hardware	IP
Wireless Controllers	Hardware	IP

Override Options

Context

Customers may consider changing these mappings to meet the requirements of a customer specific instance of ServiceNow (e.g. to ensure the Category and Sub-Category values operate correctly for your business processes/workflows).

Options

The Category and Sub-Category values can be changed for each Meraki Record Set.

Overriding via Connection Settings

Not Available - Requires a Custom Data Sync Rule (and therefore a Syncfish Support Plan to modify the default behaviour)

Additional Information

N/A