Connector Applicability
|
Applies to Source Connectors |
Lansweeper On-Prem |
|---|---|
|
Applies to Destination Connectors |
All |
Assumptions
These instructions assume you have already setup a source connection in CI Sync for Lansweeper On-Prem using the CI Sync instructions here: Add Lansweeper On-Prem.
Pre-Read
Syncfish recommend customers read the following documentation before changing the Connection Setting/s described below.
Locating and Amending the Connection Setting in the CI Sync UI
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Navigate to the Settings page
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Under the Source Connections heading (list), locate your Lansweeper On-Prem connection.
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Click the Update link on the right hand side of the Lansweeper On-Prem connection.
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Scroll down and locate the Section Heading and view the Individual Settings.
The screen shot is provided only as sample to assist when reading this page. The state of your own CI Sync UI will depend on whether you are starting from the CI Sync default position or if you have already amended one/more of the settings.
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Tick the Override default box/boxes and then use the sliders related to the individual settings. The following table elaborates any further information about these particular settings.
|
Setting |
Type |
Additional Notes |
|
Deduplicate Assets - by Serial Number |
Slider |
When enabled, CI Sync will not synchronize each individual Lansweeper asset record as a separate CI, providing the individual asset records have the same serial number value. Instead, CI Sync the latest seen version of an asset by Serial Number will be synced only (the latest version) - any links or mappings to the previous asset will be released, allowing the newest asset to map to the existing CI in ServiceNow. By default this setting is enabled for existing Syncfish customers from February 2026 and onwards. By default this setting is disabled for existing Syncfish customers up to the end of January 2026. |
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After modify the settings, scroll to the bottom of the page, tick the “I consent…” checkbox and finally click the Save connection button.
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You can now run a sync job and the amended settings will be applied causing the CI Sync Data Sync rules to be modified accordingly.
Importantly
Make sure you consciously override the setting against either your TEST or PROD environment (i.e. your TEST vs PROD sync jobs).
For more information on how to use TEST vs PROD Connection Settings please read Understanding the use of CI Sync Connection Settings.
Syncfish strongly recommend making changes for TEST environment/sync jobs first. Only modify PROD related settings after thoroughly validating the intended results in TEST.