Rule Synopsis
These are the rule/s that determine how JDisc Status values are mapped and transformed into the four different sets of ServiceNow Status values.
Rule Details and Default
The rule/s are described by the mapping table (called a “value map”) shown below.
|
JDisc Status Values
|
|
ServiceNow Hardware Status |
ServiceNow Hardware Sub-Status |
ServiceNow Install Status |
ServiceNow Operational Status |
|||||
|
Value |
Label |
|
Value |
Label |
Value |
Label |
Value |
Label |
Value |
Label |
|
1 |
Active |
-> |
installed |
Installed |
in_use |
In Use |
1 |
Installed |
1 |
Operational |
|
-2 |
Inactive |
-> |
|
|
|
|
4 |
Pending Install |
2 |
Non-Operational |
|
-1
|
|
-> |
retired |
Retired |
divested |
Divested |
7 |
Retired |
6 |
Retired |
|
Otherwise |
-> |
|
|
|
|
|
|
5 |
Ready |
|
Note: CI Sync internally uses a logical value of minus one (-1) to represent JDisc deleted asset.
Override Options
Context
Customers may consider changing the mapping of individual JDisc Status values to change the resulting ServiceNow status values. This may be required to meet the requirements of a customer specific instance of ServiceNow (i.e. to ensure the Status values operate correctly for your business processes/workflows).
Options
-
The transformation of the incoming JDisc status value into each of the four ServiceNow status values can be amended.
Overriding via Connection Settings
Not Available - Requires a Custom Data Sync Rule (and therefore a Syncfish Support Plan to modify the default behavior).
Additional Information
N/A
Related Rules
-
Note: These related rules describe the handling of inactive and deleted assets in addition to Status value update suppression. Status value update suppression can often be useful to cater for In-Stock/Under-Maintenance asset management scenarios.