Model Asset Tracking Strategy for Jamf

Connector Applicability

Applies to Source Connectors

Jamf

Applies to Destination Connectors

All

Assumptions

These instructions assume you have already setup a source connection in CI Sync for Jamf using the CI Sync instructions here Add Jamf to SaaS Agent

Pre-Read

Syncfish recommend customers read the following documentation before changing the Connection Setting/s described below.

  1. Understanding the use of CI Sync Connection Settings

  2. Set the Is Virtual field based on the manufacturer and model for Jamf

  3. FAQ - Brief Overview of Is_Virtual (and virtual vs physical CIs) in ServiceNow

  4. Rule 14 - “Is Virtual” Determination Rules for Jamf

  5. Rule 15 - Synchronization of Model Asset Tracking Strategy for Jamf

Locating and Amending the Connection Setting in the CI Sync UI

  1. Navigate to the Settings page

  2. Under the Source Connections heading (list), locate your Jamf connection.

  3. Click the Update link on the right hand side of the Jamf connection.

  4. Scroll down and locate the Section Heading and view the Individual Settings.

asset tracking strategy.jpg

The screen shot is provided only as sample to assist when reading this page. The state of your own CI Sync UI will depend on whether you are starting from the CI Sync default position or if you have already amended one/more of the settings.

  1. Tick the Override default box/boxes and then use the sliders related to the individual settings. The following table elaborates any further information about these particular settings.

Setting

Type

Additional Notes

Enable Asset Tracking Strategy

Slider

When enabled two additional fields will be exposed as described in the following two rows.

Asset Tracking Strategy for Physical devices

Choicelist

Asset Tracking Strategy for Physical devices - defines the asset_tracking_strategy field value (on the cmdb_model table) that will be set for any devices that are NOT identified as “virtual”. The choices for this setting are:

  • Leave to category

  • Create consumable asset

  • Don't create assets

  • Null - a null value will be sent

Asset Tracking Strategy for Virtual devices

Choicelist

Asset Tracking Strategy for Virtual devices - defines the asset_tracking_strategy field value (on the cmdb_model table) that will be set for any devices that ARE identified as “virtual”. The choices for this setting are:

  • Leave to category

  • Create consumable asset

  • Don't create assets

  • Null - a null value will be sent

NB: this requires the Detect Virtual Manufacturers setting to be enabled to identify virtual devices.

For a detailed explanation of the Detect Virtual Manufacturers setting please read this document

Set the Is Virtual field based on the manufacturer and model for Jamf

  1. After modifying the settings, scroll to the bottom of the page, tick the “I consent…” checkbox and finally click the Save connection button.

  2. You can now run a sync job and the amended settings will be applied causing the CI Sync Data Sync rules to be modified accordingly.

Importantly

Make sure you consciously override the setting against either your TEST or PROD environment (i.e. your TEST vs PROD sync jobs).

For more information on how to use TEST vs PROD Connection Settings please read Understanding the use of CI Sync Connection Settings.

Syncfish strongly recommend making changes for TEST environment/sync jobs first. Only modify PROD related settings after thoroughly validating the intended results in TEST.